Terms of the packs.
Starting
We work only with businesses and professionals, not consumers. Each pack (Esencial, Completa, Atelier, Puesta a punto and Renueva WordPress) says what’s included and what isn’t. Anything outside a pack, such as more than 5 pages, an online shop or AI systems, comes with a separate written quote.
Payment
You see your site before you pay: we show you your finished site and, if you want it, you pay in one payment. If you don’t want it, you owe nothing and we delete the draft. Atelier is paid in two parts: 50 % to start and 50 % when it goes live. Every payment gets an invoice within 3 working days. Prices exclude VAT; 21 % VAT applies in Spain. Private or partner discounts are never published and only apply when they are in your written quote.
Monthly plans
Every site we host comes with Cuidado, with the first month free and a minimum of 12 months. A reworked WordPress site comes with Cuidado WordPress. Atelier also comes with Prime. After that, month to month with 30 days' written notice. If you leave, you take the site as files and your data as CSV.
Timelines and material
Esencial is ready 48 h after we have your photos and opening hours. The timing of the other packs is in your quote and counts from the day we have all your material. If the material comes late, the date moves by the same number of days. After 30 days without it the project is paused; after 60 it is closed.
Changes and acceptance
Before going live, we adjust the site with you. After that, changes are counted per change, never per hour: Cuidado and Cuidado WordPress include up to 2 a month, Cuidado+ up to 5, the Bono 10 changes is valid for 12 months from purchase, and a change outside a plan is paid on its own. The site is accepted with your written OK, or 5 working days after going live with no reported fault. A fault, something that doesn’t work as the pack says, is always fixed for free.
If you change your mind
If you don’t pay after seeing your site, we delete the draft and you owe nothing. With Atelier, if you change your mind before we start, the 50 % is refunded. Once work has started, the 50 % is not refunded and you get what’s done as files.
What’s yours
Your domain, your hosting, your Google profile, your social accounts, your WhatsApp Business, your payment account and your clients' data are in your name from day one; we only have manager access, which you can remove at any time. The texts, your photos and the site design become yours once paid in full. You export your data whenever you want, for free.
Contact
WhatsApp, Monday to Friday 10:00 to 18:00 (Madrid). We reply within one working day.